Article suggestions
  1. Home
  2. Troubleshooting Tips
  3. I cannot upload a picture or video or file.

I cannot upload a picture or video or file.

Updated on April 7, 2020

Here are some quick ways to solve this issue:

  1. Upgrade your web browser. Make sure you are on the latest version.
  2. Check the file size of your picture. Is it too big?
  3. Try using a different web browser.
  4. Turn off your pop-up blocker. Does that help?
  5. Make sure your image is less than 3000x3000 pixels.
Can't find what you're looking for? Get in touch
How can we help?
Send your question below and we'll get back to you as soon as possible.
Cancel
An error occurred and your email was not sent. Please try again
×
Thanks for your message!
We really appreciate your feedback and will get back to you as soon as possible.
×