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  3. I cannot upload a picture or video or file.

I cannot upload a picture or video or file.

Updated on March 3, 2022

Here are some quick ways to solve this issue:

  1. Upgrade your web browser / make sure you are on the latest version.

  2. Check the file size of your picture. Most briefs limit the file size to 10MB.

  3. Try using a different web browser.

  4. Turn off your pop-up blocker.

  5. Make sure your image is less than 3000x3000 pixels.


If you are still experiencing issues uploading, please reach out to

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